Contact us

Hello! How can we help you?

This page has answers to all our FAQs. Want to contact us by email? Choose a heading and then click on ‘Write to customer service’. Then fill in our mail form, and we will get back to you as soon as possible.

You can find our phone number and opening hours further down the page under the category "Phone".

On My Bookings you can: 

Warning! People claiming to work at Etraveli Group have been calling our customers asking them to share their bank and credit card details under the pretext that they need these details to refund the customer.
We would NEVER call you to ask for your card or banking details. If you receive such a call, please report it to your local police or call our customer support for any questions.
Thank you.

We are receiving an unprecedented amount of phone calls and emails right now. If you have an active customer service request we kindly ask you not to call or email as that will only make our queues longer. We are handling all cases in the order that we receive them and we will inform you as soon as we have an update in your case. We apologize for the situation and are doing our best to handle all cases as quickly as we can.

We therefore advise you to verify online if an airline permits any refunds or changes.
For more information regarding coronavirus please use this link.
Thank you for your understanding.